1705, 2019

5 Ways to benefit from VoIP phones

By |May 17, 2019|Categories: VoIP|Tags: , , , , , , , |

If you’re making or receiving Voice over Internet Protocol (VoIP) calls, you may gather a lot of valuable data without knowing it. Whether you’re still getting accustomed to your new telephone system, or you’re simply unaware of your VoIP data, here are five things you can do to benefit from [...]

2904, 2019

Advantages of call recording

By |April 29, 2019|Categories: VoIP|Tags: , , , , , , , , |

Even the most attentive customer service representative can make mistakes; after all, he or she is only human. If your business uses VoIP as its telephony solution, errors can be lessened through call recording. Find out how this helpful VoIP feature can benefit your organization. #1. Improve customer service One [...]

1204, 2019

VoIP hardphones or softphones for SMBs?

By |April 12, 2019|Categories: VoIP|Tags: , , , , , , , |

Your company has decided to avail of Voice over Internet Protocol (VoIP) and has given you the task of choosing between the two types of phones: traditional desk phones (hardphones) or software-based phones (softphones). To help you decide, we’ll break down the benefits of each type. What’s a hardphone? A [...]

2703, 2019

How to choose the best VoIP system for your SMB

By |March 27, 2019|Categories: VoIP|Tags: , , , , , , , |

Many industries now utilize Voice over Internet Protocol (VoIP) for better communication quality with lower costs. And with the many options on digital communications, taking your pick could be overwhelming. This guide will help you decide which VoIP system suits you best. What are “proprietary” systems? When most companies release [...]

1203, 2019

Which VoIP service is best for you?

By |March 12, 2019|Categories: VoIP|Tags: , , , , , , |

Is it better for your company's Voice over Internet Protocol (VoIP) system to be on-premise or cloud-based? What's the difference between a mobile VoIP client and a software-based application? What VoIP service is best for your business? The following compilation of VoIP options will help you answer these questions and [...]

602, 2019

Include VoIP phones in your recovery plan

By |February 6, 2019|Categories: VoIP|Tags: , , , , , , |

Businesses that focus heavily on sales and customer service need a reliable, efficient, and effective telecommunications system. If their services break down even for just a day, the losses will be significant, which is why a well-crafted disaster recovery plan should include protecting the company’s Voice over Internet Protocol (VoIP) [...]

2201, 2019

Scammers deriving new ways to scam via VoIP

By |January 22, 2019|Categories: VoIP|Tags: , , , , , |

VoIP (Voice over Internet Protocol) makes business communications simple and inexpensive. However, scammers are still finding ways to exploit VoIP, such as through “vishing scams, a new type of phishing wherein fraudsters make phone calls, pose as a business or financial partner, and request private details. The best way to [...]

401, 2019

Battle of the VoIPs: Hangouts or Skype?

By |January 4, 2019|Categories: VoIP|Tags: , , , , , , , , , |

Microsoft and Google have been competing on almost every front. Both have made huge strides in machine learning, cloud computing, and productivity software. In terms of VoIP solutions, the tech powerhouses are also neck and neck with Microsoft’s Skype for Business and Google’s Hangouts Meet. These VoIP tools have several [...]

2112, 2018

AI-powered VoIP: what businesses can expect

By |December 21, 2018|Categories: VoIP|Tags: , , , , |

Automating business processes is a necessity for most organizations. While the human element is still important, automation increases time to market and saves money. And because telecom is an essential part of businesses’ operations, AI developers are introducing advances in VoIP telephony that will take automation to a whole new [...]

412, 2018

5G’s impact in the evolution of VoIP

By |December 4, 2018|Categories: VoIP|Tags: , , , , , , , , |

Mobile connectivity is a top priority for personal and business users alike. 5G, or fifth-generation wireless systems, will change not only people’s daily routines but also the way small- and medium-sized businesses (SMBs) operate. Here are three main ways that 5G will change VoIP for SMBs. Improved Video Conferencing The [...]

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