VoIP systems keep callers on the line
By Equilibrium Development|2021-02-04T06:54:59+00:00September 10, 2019|Categories: VoIP|Tags: 2019september10voip_a, on-hold message, voip audio files, voip functionality, voip hold music|
According to an AT&T study, more than 70% of business phone calls in the US are placed on hold for an average of 45 to 60 seconds each. While organizations try to minimize hold times, sometimes there’s nothing you can do except put the caller on hold while you transfer [...]
Avoid customer frustration with these tips
By Equilibrium Development|2021-02-04T06:55:27+00:00June 13, 2017|Categories: VoIP|Tags: 2017june15voip_a, customer service, on-hold message, voip|
Bad customer service is one of the reasons why customers switch to competitors. It often begins the moment they pick up the phone to report a service issue, only to end up getting frustrated with your phone system. Your on-hold message may seem inconsequential, but it can play a big [...]
Engaging on-hold messages via VoIP
By Equilibrium Development|2021-02-04T06:55:36+00:00September 19, 2016|Categories: VoIP|Tags: 2016september19_voip_a, on-hold message, voip audio files, voip functionality, voip hold music|
A lot goes into upgrading your phone system, and in cases where a traditional PBX system is being replaced by an off-site VoIP solution, there are many details to consider. One aspect often overlooked is the way hold music and messaging are set up; but this is something that needs [...]