2904, 2019

Advantages of call recording

By |April 29, 2019|Categories: VoIP|Tags: , , , , , , , , |

Even the most attentive customer service representative can make mistakes; after all, he or she is only human. If your business uses VoIP as its telephony solution, errors can be lessened through call recording. Find out how this helpful VoIP feature can benefit your organization. #1. Improve customer service One [...]

2003, 2018

4 reasons to record your calls

By |March 20, 2018|Categories: VoIP|Tags: , , , , , , , , |

Call recording is not a new feature in VoIP but rather one that is underutilized especially in businesses with less focus on customer communication. When used correctly, it can boost customer satisfaction and strengthen business reputation. #1. Improve customer service One of the most important reasons why businesses should always [...]

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