1201, 2016

How to fight back against ‘rant’ sites

By |January 12, 2016|Categories: Internet Social Networking and Reputation Management|Tags: , , , , , , , , |

While ‘rant’ sites are not new, for many small and medium-sized business owners, the words found here from unsatisfied customer can sting. Of course the hurt from words pales in comparison to the damage done to your organization’s online reputation. For businesses with a limited online presence, these ‘rant’ sites [...]

1711, 2015

How to respond to criticism online

By |November 17, 2015|Categories: Internet Social Networking and Reputation Management|Tags: , , , , , , |

The majority of the population uses the Internet everyday. And when a customer feels they’ve been wronged, it is incredibly easy for him or her to go online and vent their frustrations. So when this happens, how do you handle it? Here are some tips as to how to react [...]

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